FAQs
We want your experience with us to be as seamless & reliable as our products, so take a look at our FAQ's or Contact us for anything you need to know.
Delivery time
Free UK Shipping takes 5-7 Days
How to return your item
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@ridgehound.store
For more detail view our Refund Policy.
Measuring your Dog
Length: measure from the base of the neck to the base of the tail to find length.
Chest: measure the widest part around your dog's chest behind the front legs.
Neck: measure around the neck, where a collar would normally sit.
Speak to someone directly
Send us your contact details to info@ridgehound.store & we will get in touch within 24 hours.